Credit Card Details
Your nominated credit card will be charged 50% of the full accommodation tariff to secure your booking. Sorry, this is NON-REFUNDABLE.
We reserve the right to charge the nominated credit card in the event of cancellations, late check ins, early check outs, incomplete group arrivals, unsettled balances, property damage, alarm tampering or false fire alarms, excess cleaning or any other circumstances where it is deemed necessary from time to time.
Late check-ins will have the balance of their stay charged to the nominated credit card and a key and directions will be left out. Make sure you take the one with your name on it! This will be automatically carried out for all bookings that have not checked in by closing time.
Room Check out no later than 10am, unless by prior arrangement, or you will be charged for an extra night.
We will hold your credit card details in place of taking a key bond from you. However if your key is not returned by 10am of departure day your nominated credit card will be charged $20.00.
Cancellations & Amendments
All cancelletions must be made in writing by replying to the confirmation email, and will be carried out in accordance with the terms of our cancellation policy.
All cancellations will attract a 50% cancellation fee up to the day before arrival. Cancellations on arrival day and No Shows will attract a 100% cancellation fee.
Bookings can be transfered to another date, seasonal room rates will apply. For this a minimum of 2 days notice prior to original arrival date must be given.
All booking amendments must be made in writing and sent by replying to the confirmation email, and will be carried out in accordance with the terms and conditions.
Reception Times
- 8.30am-10am & 4.30pm-8.00pm, daily.
- After-Hours check-ins will have the balance of their stay charged to the nominated credit card and a key and directions will be left out. Make sure you take the one with your name on it!
- Room check-out no later than 10am, unless by prior arrangement, or you will be charged for an extra night. Return your key to reception.
- If reception is unattended please press the page button for assistance.
Key Deposit
If you cannot supply us with credit card details on arrival we will need a $20.00 key deposit. If your key is not returned on departure, your key deposit will not be returned or your credit card will be charged $20.00.
General
- The Crossing Backpackers is an accommodation provider, we are not responsible for the weather or your change of plans or circumstances.
- The Crossing Backpackers offers no guarantees as to the availability of the activities in the area or suitability of conditions for those activities for the duration of your stay and therefore cannot be held responsible or liable in any way.
- With these considerations the cancellation policy will stand.
- These Terms and Conditions will not be overridden by any verbal communications.
- Any variance to these Terms and Conditions is strictly at the discression of the Proprietor.
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