Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions 2017-08-12T19:04:51+00:00

WILL my booking be accepted?

The only reason your booking will be declined is if your credit card declines.  Ensure you have sufficient funds available, and make sure you enter your card details correctly.

I haven’t received my booking confirmation yet?

Have you checked your SPAM or JUNK MAIL folder? Has it been more than 24 hours since you submitted your booking request? Send us an email or give us a call and we will happily check up on your booking status.

WHAT do I need to bring for The Tongariro Alpine Crossing?

Before you start the track we recommend you take the following:

  • Back-pack
  • Lunch
  • 1.5L water (minimum)
  • Wind-breaker jacket
  • 2 warm tops
  • Hiking boots / shoes
  • Gloves
  • Warm hat
  • Sunglasses
  • Sunscreen

You may also benefit by taking:

  • Spare pair of socks
  • Sticking plasters
  • Extra energy snacks eg chocolate, nuts, trail mix or the like.
  • Cell phone
  • Camera
  • Walking pole(s)

WHAT is the weather going to be like?

We have two weather report links on our Check the Weather page.

HOW much are the rooms?

Check out the accommodation page to see our room types and to see the accommodation rates.

IS there availability?

Check availability by putting in the dates you are wanting, wait for the page to refresh, and it will show you our availability.  The availability shown is current to the minute.

HOW do I make a booking?

We only take bookings online but we are more than happy to answer your questions. Check the accommodation page to choose your room type and see the rates. Follow any of the links on the accommodation page to the online booking page. Complete the online form and submit your booking request. You will receive a response within 24 hours.

HOW do we arrange an after hours check in?

Reception is open for check-in from 4.30pm to 8.00pm daily, all arrivals after this time will have the balance of their booking charged on their credit card, and directions with your name on them will be left out on the reception counter – please only take the one with your name on it!

HOW do we get to the lodge if we come to National Park by bus/train?

We are happy to pickup/drop off from the bus/train stop in National Park Village.  This is a free service we offer our guests.

HOW do we find The Crossing Backpackers?

Visit our Location page for details.

HOW do we get up the mountian if we have no car?

In winter there is a snow shuttle from National Park Village to whakapapa village and the skifields operating. If you have no car we will provide a drop off and pick up service to the shuttle depot. 

Transport to the Tongariro Alpine Crossing can be booked through our reception, “Summer Crossing Package, 2 nights and transport” works out the cheapest available anywhere.  The Crossing is an A to B walk, so to make things simple for you we  recommend the shuttle service we offer.